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Lithuania
Privacy policy

1. General

Baltijos koralų pasaulis, UAB (hereinafter referred to as we or the data controller) is the controller of this website. Through this privacy policy, we define and explain how your personal data is collected and processed when you use this website. The terms set out in this privacy policy apply every time you access the content and/or services provided by us, regardless of the device you use (computer, mobile phone, tablet, TV, etc.).

Detailed information about the data controller:

We confirm that your data will be collected in accordance with the requirements of the applicable legislation of the European Union and the Republic of Lithuania and the instructions of regulatory authorities; all reasonable technical and administrative measures will be applied to protect the data we collect about site visitors from loss, unauthorized use and/or modification. Employees working with data shall not disclose or distribute to the third parties’ information obtained at the workplace, including information about visitors to the site/social media accounts.

Persons under the age of 18 cannot provide any personal data through our website. If you are a person under the age of 18, you must obtain the consent of your parent or another legal guardian before providing personal information.

The terms used in the policy have the meanings defined in the General Data Protection Regulation No. 2016/679 (EC).

It is very important that you read this privacy policy carefully, because every time you visit this website, you agree to the terms described here.

Coral Club respects your privacy, therefore we collect and use your personal data only to the extent necessary to provide you with products and access to world-class services, our websites, and mobile applications (hereinafter referred to as the Services).

Our Privacy Policy explains how and what data we collect, as well as how and for whom we use your personal data. It also describes how you can access your data, how it is processed and modified, and how you can manage your data.

If you have any questions related to our data usage methods or your rights, which are described below, you can contact the Personal Data Protection Department and its special support service by E-mail at cci.lit@gmail.com. We constantly check the mail coming to this address to ensure a reliable level of service.

We have also created the Privacy Centre that has answers to frequently asked questions, links for quick access to your account settings, instructions on how to exercise some of your rights, as well as definitions of key terms and concepts used in this Privacy Policy.

2. What information and how do we collect and on what basis?

We collect information so that we can take care of your maximum convenience when using our Services. We receive basic data that is considered personal directly from you when you do the following:

  • you create your account or purchase any of our products or services (this may include payment details, including name, address, credit card number, social security number);
  • you contact our customer information support service for help (this may be, for example, a phone number);
  • you fill out forms with contact details or subscribe to newsletters or other information (this may be an E-mail address);
  • you participate in competitions and surveys or other events organized by us where information about you may be required.
  • We also collect additional information during the Services provided to you in order to ensure their appropriate quality. These ways of collecting information are not so obvious, so we would like to explain how this happens (noting that they may be modified).
  • Information about you may be collected automatically (when visiting our website, or social account).

Account-related information is collected depending on which Services you use, for example, your account number, purchases, product expiration or renewal dates, information and service requests, as well as details of what you specifically asked for and what we responded to.

Additional information about you may come from other sources, including publicly available data and information from the third parties from which we receive information, and be used together with your existing data. This allows us to update, and expand existing data, analyse their reliability, find new customers, and offer you products and services in accordance with your interests. If you provide us with data about other persons (or other persons provide us with data about you), we use them only for the purposes for which they were provided.


Registration data

Mandatory registration data: first name, last name, phone number, E-mail, postal address. Optional data (data that you provide solely at your discretion): delivery address, payment information (including, but not limited to, and bank account number), bank card number. Such personal data is processed in accordance with the agreement on the site use concluded between you and Coral Club.


Purchase data

We collect personal information that you have provided to us when purchasing products on the website lt.coral.club.

We collect the following personal data from you: first name, last name, E-mail address, postal address, phone number, delivery address, method of goods delivery, payment method, payment information (including, but not limited to, bank account number), basic information about the third parties receiving goods, IP address. Such data is collected on the basis of purchase and sale agreements.


Cookies

Your browsing history on the lt.coral.club website. Such data is collected based on your consent.


Communication options

This includes your choice of receiving marketing offers from us and the third parties, as well as your communication options. We provide you with the ability to control the various optional types of messages we provide, including consent and refusal options. In addition, from time to time you will receive the necessary notifications from the website lt.coral.club when we provide the services and content that you request, or when we need to inform you about important issues related to the website.

We collect the following data from you: first name, last name, E-mail address, history of your publicly expressed opinion about the products sold on lt.coral.club, wish list, communication history between us and you, phone number, IP address, shopping cart data, survey response history, as well as data about your purchases, order history, payment history. Such personal data is processed in accordance with the agreement on the site use concluded between you and Coral Club.


Contact information, feedback, and questions

When you leave us feedback, contact us for help, or ask us questions, we may collect data such as your name, E-mail address, phone number, and/or other contact information to respond to your feedback, provide assistance, or answer questions. This includes records and copies of your correspondence with us (including E-mail addresses and phone numbers) if any. Use of the website lt.coral.club based on the agreement concluded between you and lt.coral.club.


Analytical data

We strive to make the use of our site as simple and convenient as possible for you, so we analyse your actions, during which we analyse and process your personal data:

Purchase history; browsing history; payment history; reviews of products you purchased; responses given during surveys; history of communication between you and us, including E-mail correspondence and telephone conversations. Such data is collected on the basis of legitimate interests.


Marketing data

To provide you with general offers of our products and lotteries, promotions, and projects organized by us, we process the following personal data: first name, last name, phone number, E-mail address, postal address, and device identification numbers. Such data is collected based on your consent.


Personal marketing data

Name, phone number, E-mail, postal address, delivery address, history of delivery methods, payment history, purchase history, IP address, and device identification numbers. Such data is collected based on your consent.

3. Purposes of data processing and how we use the information

We strive to collect only the necessary data and use it only if (1) we have the appropriate permission, (2) it is necessary to provide the Services that you have purchased or used, or (3) it is necessary to ensure compliance with legal requirements and other legitimate purposes. The permitted uses are described below:


Provision, improvement, and modification of the Services

We collect various information about our products and Services that you use. This information is used for the following purposes:

  • To provide you access to the website lt.coral.club and give you the opportunity to use the site.
  • For sales, that is, to offer and sell the products we offer, including by E-mail.
  • To pay for the cart through the selected external banking service provider.
  • Upon your request, to provide information related to the services and goods.
  • For marketing purposes, for example, to submit individual offers and send notifications about promotions, evaluate and analyse your market, customers, products, and services (including collecting your opinion about products and services, organizing customer/partner surveys, contests or promotions, as far as possible laws).
  • To analyse the use of our Services and products to determine which of them you value the most, to collect general statistics on the use of our Services, to diagnose problems and identify security threats, to search for possible errors, and identify improvements that should be included in the Services.
  • To protect our interests in court or other institution.
  • To improve and optimize the quality and usability of our Services (including our websites and mobile applications).
  • To identify and neutralize cases of fraud and illegal use of our Services and systems.
  • In other ways with your consent.

A significant part of the data we collect is general in nature and reflects statistical data on how customers use our Services, and is not related to a specific person, but if the data is personal or may be related to personal data, we use it appropriately.


Data transfer to the trusted third parties

We may transfer your data to our affiliates, partners whose services are integrated with our services, as well as reliable third-party service providers, if it is necessary to provide services on our behalf, and specifically in the following cases:

  • to process credit card payments;
  • to display ads;
  • to perform contests and surveys;
  • to analyse our Services and demographic statistics of customers;
  • to keep in touch with you, for example, by E-mail, and mail or using surveys;
  • to manage customer relationships;
  • to respond to requests from the court or state agencies to the extent necessary for the proper execution of effective legal acts and instructions of state authorities.

The third parties (and any of their subcontractors) shall strictly comply with the terms of personal data use. They are prohibited from storing or transferring your data to other persons for any other purposes not provided for in the agreement (or without your consent).

We may contact you directly or through an external service provider about products or services that you have purchased or subscribed to in order to provide you with service-related communications. We may also contact you to offer you additional services that we believe may be useful to you if you agree to this or if it is permitted by law. Such consent is not required to purchase our products or services. Possible ways to contact you:

  • e-mail,
  • SMS,
  • phone call,
  • automatic phone calls or SMS.

You can change the settings related to receiving information from us or our partners in your account.

If we collect data from you related to the general offer, it will be clear during the collection who collects the data and which privacy policy should be respected. You will also be provided with options that allow our partner to use or hide your personal data from them, as well as instructions on how to make this choice.

f you use services that allow you to import contacts (for example, electronic marketing newsletters on your behalf), we use the contact and other personal data only to perform the ordered service. If you think that someone has provided us with your data and you want it to be deleted from our database, write to us at cci.lit@gmail.com.


Transfer of personal data abroad.. If you use our Services in a country other than the one where our servers are located, your data may be transferred abroad to the extent necessary for our cooperation. Also, when you call us or start an online correspondence, we can provide you with assistance from one of our international centres, which may be located outside your country of residence. In such cases, your personal data is used in accordance with the provisions of this Privacy Policy.


Execution of legal, supervisory, and law enforcement requests.. We cooperate with government and law enforcement agencies and individuals to comply with and enforce the law. We disclose information about you to government or law enforcement agencies and individuals if we determine (in our sole discretion) that it is necessary to respond to a claim or court order (for example, a subpoena) to protect our property and rights, as well as the rights of the third parties to ensure public or personal safety or to prevent (or ensuring termination) of conduct that we consider illegal or unethical.

To the extent permitted by law, we will take reasonable steps to notify you if we need to disclose your personal data to the third parties in connection with legal proceedings.

Site analysis. We use various website analysis tools from our partners, such as Google Analytics, MixPanel, and Singular, to collect data about how you interact with our website or mobile applications, including the pages you visit, the website from which you came to our website, time, the amount spent on each page, the operating system and browser you use, as well as network and IP address data. The information obtained through these tools is used to improve our Services. These tools store persistent cookies in your browser that allow you to be identified the next time you visit our website. Each cookie document can only be used by the relevant service provider (for example, Google Analytics can only be used by Google). The information collected by cookies may be transmitted to a partner server and stored on its servers in a country other than your country of residence. Although the information collected does not include personal data such as name, address, payment details, etc., it is used by the service provider and transmitted to other parties in accordance with the privacy policy of the transmitting party. You can manage the technologies we use by using cookies on the cookie policy settings page, which, depending on the website URL, are either displayed when you first visit the website or detected using your browser settings or an external tool.

Targeted advertising. Depending on your actions on our website pages and on other websites, as well as depending on what products you have purchased, you may receive targeted advertising or offers based on your interests. These offers will be displayed on web pages in the form of rotating banners with product images. We also work with external companies that manage advertising on our web pages and other websites. Our partners may use various technologies, such as cookies, to collect information about your actions and display ads related to the pages you visit and your interests, as well as to evaluate the effectiveness of advertising. If you want to refuse receiving ads related to your interests, click here. If you are in the European Union, click here. Please note that you will still be shown ads, only of a general nature.

External sites. Our website and mobile applications may contain links to external websites. We are not responsible for the content and privacy policies of these websites and recommend that you review the privacy policies of each website you visit.

4. How you can check, update or delete your data

You can easily access, view, change, delete or transfer your personal data (if provided), as well as change the subscription settings in your account on the account settings page. For more information and instructions on accessing, changing, or deleting data, visit our Privacy Centre.

If you submit a request to delete your personal data that you need to purchase a product or use services, the request will be fulfilled only to the extent that this does not prevent you from continuing to receive Services, fulfil legal business activities and legal or contractual requirements for keeping documentation.

If for any reason you are unable to access the Account settings page or the Privacy Centre, you can contact us using one of the methods listed in the How to Contact Us section below.

5. How do we protect and store your data, how long do we store the data, what are your rights?

We adhere to general standards for personal data protection both during transmission, receipt, and storage, including, if necessary, data encryption.

We will store your personal data as long as it is necessary to achieve this goal. After achieving this goal, your personal data will be deleted, except in cases where legislation obliges us to store information for tax purposes or the data may be necessary for a pre-trial investigation, but in any case, the storage period will not exceed 10 years. After this period, the data will be deleted in such a way that it will be impossible to reproduce the same.

Depending on the situation, you have the following rights:

  • To know (be informed) about your data processing (the right to know).
  • To find out about your data and how it is processed (the right to access).
  • To demand correction or, taking into account the purposes of personal data processing, the addition of incomplete personal data of a person (the right to correction).
  • To destroy your data (the right to delete and the right to be forgotten).
  • The right to demand that the Controller of personal data restrict personal data processing for one of the legitimate reasons (the right to restriction).
  • The right to data portability (the right to portability).
  • The right to object to your personal data processing at any time when such data is processed in the public interest or data processing is necessary to achieve the legitimate interests of the data controller or the third party. For the data controller to process personal data, it shall prove that the data is processed for valid legitimate reasons that are above the interests of the data subject (the right to disagree).
  • To file a complaint with the State Data Protection Inspectorate.

You have the right to request that we no longer process or delete your personal data. Your personal data will be deleted after receiving your request.

We are sorry, but your personal data will not be deleted from our database if, after receiving your request, we determine that:

  • your personal data is necessary to achieve the purposes for which they were collected or processed;
  • you have not withdrawn your consent to the processing of your personal data;
  • you have not given consent to the processing of your personal data, but such data processing is necessary for our legitimate interests.
  • We shall process your personal data in accordance with effective legislation of the European Union and national legislation.
  • We need to process your data for the application, execution or protection of legal requirements.

If you have any questions related to the security or storage of your personal data, you can write to us at cci.lit@gmail.com.

You can request the deletion of your personal data in the following ways:

Each registered user has the opportunity to receive more detailed information about purchased goods. For such information, the experience of other users about the purchased product is used. By subscribing to more detailed information, the user agrees to provide data about his purchased goods. The user expresses his consent in the settings of his personal cabinet by marking that he wants to receive more detailed information about the purchased goods. Access to user data may be granted to other users. The following information is provided:

  • contact details: e-mail mail, mobile phone,
  • number of days until status change,
  • a list of events for which KM is registered,
  • chat apps for quick communication: Skype, Telegram, WhatsApp, Viber,
  • list of current month's purchases, 6-month purchase history.

Thanks to this service, users have the opportunity to share their opinion about the goods. It is important to understand that user opinions are individual and completely subjective, so we strongly recommend that you follow the instructions on the label when using the products. The user, after consuming the purchased product, can also share his impressions about the product with other users. This service provides an exclusive platform where users can share their opinions about products. Please note that users are neither employees nor partners of the Company. From the moment when the user gives his consent to access this resource (by ordering more detailed information about the goods in his personal cabinet), the Company is not responsible for how other users will use his personal data. The website administration communicates with the user only on the issue of providing access to more information. If you do not agree that your data used for the service of more detailed information about the purchased goods should be available to other users, refuse this service. For this purpose, check the settings in your personal cabinet and make sure that you have opted out of the service.

6. Statement of refusal from tracking

Some browsers allow to automatically inform the websites you visit that they are not allowed to track your activities if you have set the Do Not Track command. The general principles of processing such signals in our industry have not yet been worked out. Like many other websites and services on the internet, we now respond to Do Not Track signals we receive from our visitors' browsers. More detailed information about the Do Not Track signal is available on the website allaboutdnt.com.

7. Age restrictions

Our Services can only be purchased by persons who have reached the age of 18. The Services are not intended for persons under the age of 18. If you have reason to believe that a person under the age of 18 has provided us with their data, please contact us.

8. Changes to our Privacy Policy

We reserve the right to change the valid Privacy Policy at any time. If we decide to change our Privacy Policy, we will post changes to the valid Privacy Policy and in any other places that we deem necessary so that you are always aware of what data we collect, how we use it and under what circumstances (if any) we disclose the data. If we make significant changes to this Privacy Policy, we will notify you by E-mail, mail or by notification on our homepage at least thirty (30) days before the changes take effect.

9. Personal Data Protection Authority

If you reside in a country of the European Economic Area (EEA) and believe that we store and use your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR), you can send your questions or complaints to the national Personal Data Department, the protection authority (security inspection of the State Data Protection Authority) at the address below:

Sapegos st. 17, Vilnius,
E-mail: ada@ada.lt,
Phone: (8 5) 271 28 04, (8 5) 279 1445.

10. How to contact us?

If you have any questions or complaints related to our Privacy Policy, our activities or our Services, you can contact our Personal Data Protection Department by E-mail at cci.lit@gmail.com. You can also contact us in one of the following ways:

We respond to all requests and questions within thirty (30) days.

11. Cookies

On our websites, we use cookies to collect and store small files with fragments of data on your computer's hard drive, so that, taking into account your priorities, we can take care of maximum browsing comfort. No personal data is stored in our cookies. We use them only to identify your computer and record information about your browsing (for example, about the previous pages viewed on our website, IP address).

Cookies are small text files that are stored on the user's computer to analyse the user's activity on the Internet. These documents are used to identify a customer and provide him/her with more personalized service on the website.

Cookies and similar technologies used on our websites and applications allow us to track your browser activity, click-through, products you purchase, and the type of your device, as well as to collect various data, including analytical data related to your use of our Services and interaction with them. This allows us to offer you more suitable products, improve the work with our websites and applications, as well as collect data on the performance of our Services and (after analysing the data) improve them. We may also collect information about your location (IP address) to personalize our Services. For more information on how to manage the technologies we use, please read our Cookie Policy.

Data about your use of the Services, including metadata, cookies, device identification data and location information, is collected automatically when you use the Services. This information also includes data on the use of functions, content and links (including external ones, such as social network plug-ins) included in the Services, IP address, browser type and its settings, date and time of the Services use, browser configuration data and plug-ins, language settings and cookie data, data about devices using the Services, including data about the device type, operating system, settings, application IDs, device IDs and error information. Some of this data can be used to approximate your location.

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